To help ensure safe, reliable deliveries and transparent pricing, please review the following policies before booking.
Package Handling & Shipment Protection
Fragile items must be identified as “FRAGILE” in the Package Description, clearly marked, and securely packaged for courier transport. Fragile contents concealed inside boxes or other packaging must be identified before pickup.
Shipment protection varies by the delivery service selected. Damage claims require a receipt or invoice showing the actual cost of the damaged goods and are based on verified cost rather than retail selling price or lost profit. Damaged items must be retained and made available for Swyft Courier to collect. Undeclared or improperly packaged fragile items may not qualify for damage claims.
After-Hours & Surcharges
Standard and Priority deliveries booked with a pickup ready time after 2:00 PM on weekdays are subject to a 50% after-hours surcharge. Flat Rate deliveries after 12:00 PM on weekdays are subject to a 50% surcharge.
Weekend deliveries are subject to a 25% surcharge, with an additional 100% surcharge after 12:00 PM. Regular service ends at 6:00 PM on weekdays and 3:00 PM on weekends. After-hours and weekend surcharges do not apply to Flex or Value Delivery.
Each pickup and delivery includes 10 minutes of wait time. Additional wait time is charged at $1 per minute.
If an item is not ready for pickup, 50% of the delivery fee will be charged. If a failed delivery requires the item to be returned, a 50% fee applies for return by the end of the next day, or 100% for same-day return. Redelivery following a failed delivery is charged at 100% of the delivery fee.
Package Size, Quantity & Weight
Package size is determined by the longest side of each individual item. Regular items up to 40 cm are included. Large items measuring 41–60 cm are $5 each, and Extra Large items measuring 61–80 cm are $15 each. Items over 80 cm require approval from Swyft before booking.
Regular-size items should be entered under Total Quantity. Large and Extra Large items should be entered only in their respective fields so that each item is counted once.
Shipments up to 35 lb are included. Weight above 35 lb is charged at $1 per lb. Customers are responsible for providing accurate size, quantity, and weight information. Repeated inaccurate entries may result in manual charges or account pricing adjustments.