Answers to the questions we hear most about pickups, coverage, tracking, and billing.
Once your booking is confirmed, a vetted Swyft driver is dispatched right away — same-day pickups can happen within the hour, depending on volume and location across the Lower Mainland.
We cover the Lower Mainland — Vancouver, Burnaby, Richmond, the North Shore, Coquitlam, Surrey and surrounding municipalities — for same-day and next-day delivery, plus Canada-wide freight when your shipment leaves the province. See our service areas for the full map.
Yes. Every shipment includes a live tracking link so you and your recipient can follow the courier in real time, and you receive a timestamped proof-of-delivery confirmation the moment it arrives.
Every Swyft delivery includes coverage options as standard. If your shipment is worth more, additional coverage can be arranged in advance — just let us know when you book.
Dispatch operates seven days a week, 9 am to 6 pm, including weekends. You can reach a real person on the phone during those hours — no phone trees.
No. You can get an instant quote and book as a guest. Businesses that ship regularly can open a Swyft account to save addresses, view past and upcoming deliveries, and manage billing in one place.
Use the instant quote tool on our homepage — enter your pickup and drop-off details for a price in under a minute — or contact our team and we’ll help you directly.
We can’t carry items that are illegal, hazardous, or restricted by law — including dangerous goods, firearms, illegal substances, live animals, and cash. See our Terms for the full list.
Can't find what you're looking for? Our dispatch team is happy to help — or dig into our guides and the blog for more detail.
Book in under a minute. Pickup as soon as the next hour.