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We want to sincerely thank all of our clients for your continued trust and partnership.
Over the past several months, our team has been working hard behind the scenes to upgrade our system based on your feedback. Your suggestions and experiences have played a direct role in helping us build a more efficient, user-friendly, and powerful customer portal.
This upgrade reflects our commitment to continuously improving your booking experience, order management, and tracking capabilities.
We truly appreciate your patience and support as we roll out this transition.
We are currently transitioning to our new customer portal.
During this transition period, both portals will remain accessible to ensure a smooth experience for all clients.
Please use the appropriate link below:
👉 Access the New Portal
https://portal.courie.ai/swyft
You may also click the portal icon above to access it. We recommend bookmarking this page for quick access going forward.
Click “Sign in with email”
Use the same email address where you received our announcement or your previous registered email on our old portal.
Enter your first and last name
Set your password
You’re in.
Your account will automatically connect to your company profile.
• 💻 Mobile-friendly, cloud-based platform
• 📍 Smarter pickup and delivery tracking
• 🔔 Real-time notifications and status updates
• 👥 Invite and manage your team directly
• 📊 Complete order history at your fingertips
Built for better performance, visibility, and control.
Watch our quick video walkthrough to learn:
1️⃣ How to Enter Orders
2️⃣ Tracking & Order History
3️⃣ Inviting Additional Users
The previous portal will remain available temporarily for:
• Viewing past orders
• Downloading invoices
• Accessing historical records during transition
Please note: The previous portal will be fully retired on March 9, 2026.
The direct URL for our OLD portal is:
https://portal.swyftcourier.ca/
You may also access it by clicking the portal icon above.
As part of our system upgrade, we’ve introduced several new features and operational updates. Some policies remain the same, while others have been updated for clarity and service expansion.
Please review the important changes below.
• 📍 Public tracking — Anyone with a tracking number can now track deliveries directly on our website.
• 👥 Multiple subaccounts — Create and manage team members within your company account.
• 📊 Full price breakdown — Detailed pricing with notes for any additional charges.
• 📍 Advanced geolocation — Improved address validation to reduce incorrect deliveries.
• 🧾 Simplified booking — Order booking is now consolidated into one streamlined page.
We now offer dedicated client WhatsApp chat groups for select customers.
This allows faster communication and real-time support, often more efficient than calling.
If you’re interested in enrolling, please contact us. Eligibility is based on account activity and volume.
Custom API integration is available.
Please email us to discuss requirements. Volume commitments or agreements may apply.
Shopify integration is currently in development — stay tuned.
A new “Delivery Preference” field has been added.
If the recipient cannot be reached, the default action (if unselected) is:
Leave outside
Optional selections:
• Return by End of Next Day (+50%)
• Redelivery by End of Next Day (+100%)
We aim to complete returns or redeliveries as soon as possible, no later than the end of the next day.
• Standard weight limit: 35 lbs per item
• Additional weight: $1 per pound over 35 lbs
For most customers shipping small or lightweight items (flowers, envelopes, cakes, etc.), you do not need to enter weight.
The weight field only needs to be entered if your item is clearly over 35 lbs.
We operate on an honor system and trust our clients to enter accurate information when applicable.
If a shipment is significantly heavier than declared, weight adjustments may be applied at pickup.
*Repeated misreporting may require weight to become mandatory for that specific account.
All orders now include $50 automatic coverage.
Additional coverage available:
• $100 → +$2
• $200 → +$6
• $300 (maximum) → +$10
Claims require receipt and cover material cost only.
Priority / Standard
Weekdays:
• 9:00 AM – 2:00 PM
• After-hours: 2:00 PM – 6:00 PM
Weekends:
• 9:00 AM – 12:00 PM
• After-hours: 12:00 PM – 3:00 PM
Flat Rate / Economy
Weekdays:
• 9:00 AM – 12:00 PM
• After-hours: 12:00 PM – 6:00 PM
Weekends:
• 9:00 AM – 12:00 PM
• After-hours: 12:00 PM – 3:00 PM
Saturday & Sunday deliveries now carry a 25% surcharge.
After-hours service is now available beyond standard cut-off times.
Pricing ranges from +50% to +100% depending on timing and service level.
As this is a newly launched system, minor issues may arise during transition.
If you notice anything unusual, please contact us at:
support@swyftcourier.ca
We are committed to continuous improvement.
These updates reflect our ongoing effort to enhance efficiency, transparency, and flexibility for your business.
We appreciate your continued partnership with Swyft Courier !